Support
1. I just signed up but didn't receive my login credentials.
We send your login credentials to the email address you signed up with. Please check your inbox. If you can’t find the email please also check your junk/spam folder.
2. What does trial membership mean?
Once you signed up you are entitled to a 1 day trial membership to our Portal. During this time you can check the service and make your choice to continue using it. Do nothing to keep your membership, just enjoy and we will automatically upgrade it for you after the end of the trial period (unless you unsubscribe prior to the end of the trial period).
3. Why my card is charged?
Once you signed up to the trial membership you have 1 day of unlimited access to the content available on it. If you do not cancel your membership prior to the end of the trial period your account is automatically upgraded to the paid membership. The price is up to £59.99 per month (or an equivalent in your local currency which was initially mentioned on the payment page).
4. How much does my membership cost?
Monthly membership to our Portal is provided to you for the price of up to £59.99 per month (or an equivalent in your local currency which was initially mentioned on the payment page). It is subscription based therefore your card is charged every month automatically to provide you continuous access to the content available at the Portal.
5. When will I get charged for my membership?
Once your trial period ended your card will be charged for a monthly membership price of up to £59.99 (or an equivalent in your local currency which was initially mentioned on the payment page) unless you unsubscribe prior to the end of the trial period. The date of the first payment will be considered as your billing date. If your next billing date is scheduled for the date that does not exist in a given month the payment will be made on the last day of that month.
6. Will I get confirmation about my payment?
Yes, you will receive a confirmation with transaction details to the email address you signed up with.
7. How can I contact the portal?
If you have any questions or problems you can contact us, our team is available to answer to your questions and solve any problem. If you need to contact our support please call +441173224878 (24 hours/7 days) or send an email to [email protected].
8. How can I create an account?
Creating an account is simple and quick! When you are on the home page of the website, go on the sign-up tab. Give us some basic information about you and you can start you 3 days trial membership or a basic subscription.
9. Can I cancel my membership/delete my account?
You may cancel your subscription and membership (free and paid) by visiting the “My Account” section of the site that you are a member of, and following the relevant link to Remove Your Account.
You may also cancel your subscription and membership by submitting a Cancel Subscription form or by contacting our Support with the respective request +441173224878(24 hours/7 days), [email protected]. Please be aware that no refunds or credits will be provided for any partial-month membership periods or unused services.
You may also cancel your subscription and membership by submitting a Cancel Subscription form or by contacting our Support with the respective request +441173224878(24 hours/7 days), [email protected]. Please be aware that no refunds or credits will be provided for any partial-month membership periods or unused services.
10. Will I get confirmation that my membership was cancelled?
Yes, you will receive a confirmation to the email address you signed up with.
11. I did not receive a confirmation. How do I know my subscription is cancelled?
The confirmation was sent to the email address you signed up with. Please check your inbox. If you can’t find the email please also check your junk/spam folder.
If you still can find it please contact our Support +441173224878(24 hours/7 days), [email protected]. for clarification.
If you still can find it please contact our Support +441173224878(24 hours/7 days), [email protected]. for clarification.
12. Can I ask for a refund?
Please contact our Support +441173224878(24 hours/7 days), [email protected]. with your refund request. We will issue refunds after investigating on a case-by-case basis. We will take into consideration things such as other complaints received or other customers’ comments. If an issued refund is for recurring billing, we will only refund the most recent payment. A refund for a recurring billing will result in immediate cancellation of the recurring service. A refund of fees for any nonrecurring service will also result in immediate termination of access to the service.
13. I forgot my password. What do I do?
Your initial password was provided to you by the email you signed up with. If you did not change it after receiving you may still find it in your inbox and use it for login.
You may also use the ‘Forgot my password’ button to renew your password. Click Login and then ‘Forgot your password?’, enter the email address you signed up with. Please check your inbox. If you can’t find the email please also check your junk/spam folder.
If you forgot both your password and your login please contact our Support for assistance +441173224878(24 hours/7 days), [email protected]..
If you forgot both your password and your login please contact our Support for assistance +441173224878(24 hours/7 days), [email protected]..
14. What device do I need?
We created a portal that can be used on any type of device, whether this is a mobile phone, a tablet, or a laptop. As a member, you can log in to the portal and get the most out of your devices.
15. Do I need equipment to follow the workout videos?
It is up to you and dependant on your level and experiences. Our coaches can use weights for example when they are showing you the exercises. If you feel comfortable follow their lead, otherwise no pressure. Go at your own pace and the results will appear anyway.
